Privacy Policy
Linc Water ("Linc Water," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an online or social-media lead form, request information about our products or services, schedule an appointment, communicate with us, or otherwise interact with Linc Water.
Information We Collect
We may collect information you voluntarily provide, including:
- Name, phone number, email address, and service address.
- Information about your home's water source, water quality concerns, plumbing, or service needs.
- Appointment, estimate, installation, service, warranty, and customer-support information.
- Payment or transaction-related information necessary to process requested services.
- Any other information you choose to provide to us.
We may also collect limited technical information automatically, such as IP address, browser or device information, referring pages, and website activity.
How We Use Information
We may use information to:
- Respond to inquiries and requests for information.
- Provide estimates, recommendations, and information about water-treatment products and services.
- Schedule and manage appointments, installations, and service visits.
- Send appointment reminders, scheduling updates, installation updates, and customer-service communications.
- Provide invoices, receipts, warranty information, and service records.
- Improve our services, customer experience, website, advertising, and business operations.
- Measure and improve advertising performance.
- Send marketing or promotional communications when appropriate consent has been provided and where permitted by law.
- Comply with applicable legal and regulatory requirements.
Facebook and Instagram Lead Forms
If you submit information through a Facebook or Instagram advertisement or lead form, we receive the information you choose to provide. We use that information to respond to your inquiry, provide requested service or product information, schedule appointments, and communicate with you according to the permissions and consent you provide. Your use of Meta platforms is also subject to Meta's own terms and privacy practices.
Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, and similar technologies, including analytics and advertising tools, to operate and improve the website, understand visitor activity, measure advertising performance, and improve the relevance of our marketing. Third-party providers may process information according to their own privacy policies.
How We Share Information
We do not sell your personal information. We may share personal information with service providers, contractors, installation partners, communications providers, payment processors, software providers, and other vendors when reasonably necessary to operate our business or provide services you request. We may also disclose information when required by law, legal process, or to protect the rights, safety, security, or property of Linc Water, our customers, or others.
SMS Consent and Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in information and consent are used only to provide communications consistent with the consent you provide and are not sold or shared with third parties for their own marketing or promotional purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No electronic transmission or storage method can be guaranteed to be completely secure.
Data Retention
We may retain information for as long as reasonably necessary to provide services, maintain business and customer records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may contact us regarding access, correction, or deletion of personal information, subject to applicable legal requirements and exceptions. You may opt out of marketing email through the unsubscribe mechanism in those communications. You may opt out of SMS as described in the SMS Terms below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we will update the effective date shown on this page.
Terms & Conditions
These Terms & Conditions govern your use of Linc Water's website and communications and your interactions with us. By using our website or requesting information or services from us, you agree to these Terms to the extent applicable.
Services and Estimates
Product recommendations, pricing, availability, installation requirements, timelines, and estimates may depend on the property, water source, plumbing configuration, equipment selected, and other site-specific conditions. Any final scope, price, warranty, financing, or installation obligations are governed by the applicable written estimate, agreement, invoice, or service contract provided to the customer.
Website Information
We strive to keep information accurate and current, but website content is provided for general informational purposes and may be changed without notice. Nothing on this page replaces the terms of a signed customer agreement.
SMS/MMS Messaging Terms
Linc Water may offer SMS and MMS messaging for people who provide the appropriate consent. Depending on the consent provided, messages may include:
- Responses to requests for information.
- Appointment confirmations and reminders.
- Scheduling and installation updates.
- Estimate and service follow-up.
- Customer-care and service communications.
- Service reminders.
- Special offers, promotions, or other marketing communications when marketing consent has been provided.
Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
To opt out, reply STOP to any message. After you opt out, you may receive a final confirmation message. You will not receive further messages covered by that opt-out unless you later provide consent again.
For help, reply HELP, call (979) 289-1039, or email brian.lincolnjr@linc-htx.com.
Wireless carriers are not liable for delayed or undelivered messages. Messaging availability may vary by carrier and device.
We may change or discontinue a messaging program at any time. Any SMS/MMS communications remain subject to this Privacy Policy and these Terms.
Third-Party Services
We may use third-party providers to support website hosting, communications, scheduling, customer relationship management, analytics, advertising, payments, and service fulfillment. Your use of third-party services may also be subject to their own terms and policies.
Limitation of Website Use
You may not misuse our website or communications systems, attempt unauthorized access, interfere with service operation, or use the website for unlawful purposes.
Changes to These Terms
We may update these Terms periodically. Updated Terms become effective when posted, unless otherwise stated.
Contact Linc Water
Linc Water
19506 N Comal River Dr
Website: https://linc-htx.com/
Phone: (979) 289-1039
Email: brian.lincolnjr@linc-htx.com